Privacy Policy

Updated: 12 November 2026

Who processes your data

PROремонт (euroremont.pro) — apartment, house and commercial renovation company based in Kamianets-Podilskyi, Ukraine. Contact: info@proremont.net.

About this service

When you write to us on Facebook Messenger or Instagram Direct, an automated assistant replies. It finds out how we can help and passes your enquiry to a manager. The assistant tells you it is a company assistant if you ask.

What data we receive

• the name and contact details you provide in the conversation;
• the text of the conversation;
• voice messages and their transcripts;
• photos, floor plans and other files you send;
• details about the property: city, type, area, condition, preferences;
• your Facebook or Instagram identifier, provided by the platform itself.

Why

To answer your enquiry, prepare the manager for the call and call you back at a convenient time. We do not use this data for marketing campaigns and do not sell or share it for advertising.

Who the data is shared with

• Anthropic (USA) — processing of conversation text;
• ElevenLabs (USA) — speech-to-text for voice messages;
• Telegram — delivering your enquiry to the company owner.

The data itself is stored on our own server in Europe.

Retention

• photos, plans, voice messages — 90 days, then deleted automatically;
• conversation and enquiry details — 12 months, then deleted.

Your rights

You may ask us to show, correct or delete your data — see how to delete your data.

Українська версія

PROремонт (euroremont.pro) · info@proremont.net